Customer Service FAQs
How much does shipping cost?
Shipping is FREE in Canada; there are no minimum purchase requirements
Standard rate of 20$ applies for Shipping to the United States. Additional expenses such as duties are the responsibility of the buyer.
Priority shipping is $30.00 in Canada (place your order by 11am for same-day shipping)
Priority shipping to the US is 40$.
If your order is bulky there may be extra shipping charges; we will notify you if this is the case, and you will be given the option to cancel.
Free, priority and standard shipping options do not include insurance coverage.
How long will my order take?
Orders are usually shipped in 1 or 2 business days.
We ship by UPS; the delivery time will vary depending on your location. The average delivery time is 5 business days.
Please allow extra time for processing and delivery at peak times like Christmas and Easter and during our end of season sales.
I need it fast!
If you have a deadline or a special event we strongly recommend that you choose Priority Shipping. This guarantees that your order will ship the same day (when placed before 11am).
Priority shipping in Canada is 30$.
Priority shipping to the US is 40$.
Can I change an item in my order?
If you wish to change or cancel any item after placing your order, and before it has shipped, please contact us via e-mail at: firstname.lastname@example.org
Are all your products in stock?
Yes! If you can add an item to your basket we have it in stock at our warehouse in Burlington, Ontario, ready to ship to you.
Very rarely we may unexpectedly run out of something after you have placed your order. Should this happen, we'll refund you.
Can you hold items for me until everything I want is in stock?
We cannot hold products. We have a very wide product range and it is not possible to have all current items in stock at the same time. If some of the things you hope to buy are not available, please place separate orders.
What payment methods do you accept?
We accept Visa, Mastercard and Paypal.
Do you ship internationally?
Currently we ship only within Canada and the U.S.
I've changed my mind. How do I return an item from my order?
You are welcome to return any item within 7 days of receipt if you change your mind or no longer have use for it. Please package up your item securely and ship it by registered post or courier to:
With a copy of your invoice and an explanatory note. Items must reach us in new condition, in their original packaging. We will send you a store credit for the cost of the item, valid for 3 months.
Some items are not eligible for return due to change of mind including, but not limited to, custom or special order items, gift wrapping cost is non refundable, seasonal items, rugs, bulky items, lights, furniture, magazines, books, hosiery, food products and balloons.
If you have purchased items on clearance or at a sale price, no returns will be accepted.
If your item arrives later than you hoped for, we are unable to provide a refund as we do not guarantee shipping or delivery times. You are still welcome to return your item for a credit.
I received a faulty item. What now?
If your item arrives in a faulty condition, please contact us within 7 days of receipt for details of how to return your item for a simple replacement or refund. We'll do our best to sort things out for you ASAP!
What happens to 'return to sender' parcels?
Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender’ there is a $35 UPS Post fee to send it to you again. Similarly, if you return unwanted items to us by 'return to sender' a fee of $35 will be deducted from your credit.
I'm a designer. Would you be interested in stocking my range?
Yes! Please email us a link to your website and a wholesale price list for consideration.