Exchanges/Returns/Cancellations

 I've changed my mind. How do I return an item from my order?

You are welcome to return any item within 7 days of receipt if you change your mind or no longer have use for it. Please package up your item securely and ship it by registered post or courier to:

 3285 Mainway

Unit 2
Burlington, Ontario 
L7M 1A6

 With a copy of your invoice and an explanatory note. Items must reach us in new condition, in their original packaging. 

Some items are not eligible for return due to change of mind including, but not limited to, custom or special order items, gift wrapping cost is non refundable, seasonal items, rugs, bulky items, lights, furniture, magazines, books, hosiery, food products and balloons.

 If you have purchased items on clearance or at a sale price, no returns will be accepted.

If your item arrives later than you hoped for, we are unable to provide a refund as we do not guarantee shipping or delivery times. You are still welcome to return your item for a credit.

 I received a faulty item. What now?

If your item arrives in a faulty condition, please contact us within 7 days of receipt for details of how to return your item for a simple replacement or refund. We'll do our best to sort things out for you ASAP!

 What happens to 'return to sender' parcels?

Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender’ there is a $35 UPS Post fee to send it to you again. Similarly, if you return unwanted items to us by 'return to sender' a fee of $35 will be deducted from your credit.

 

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